Important information regarding your reservation.
Digital Rental Agreement
To ensure a seamless and contactless pickup experience at Norfolk International Airport, our full, legally binding Rental Agreement is sent to you for electronic signature through our Fleetwire booking system.
What’s Required Before Pickup
- Proof of full-coverage personal auto insurance — liability, collision and comprehensive (text a photo of your declarations page to (252) 564-4218 before pickup)
- Valid driver’s license (every driver must be at least 25 years old)
- Credit card for the $300 refundable security deposit hold
- Acceptance of the digital Rental Agreement provided by Fleetwire
Key Rental Terms
A plain-English summary of the terms most people ask about before booking.
- The renter and every additional driver must be at least 25 years old and hold a valid driver’s license. Only authorized drivers listed on the agreement may operate the vehicle.
- You must provide proof of primary motor vehicle liability, collision and comprehensive insurance covering you, us and the vehicle. ORF Jeep Rental does not sell insurance.
- The rental begins and ends at the times set out in your reservation. A late return is charged at $50 per hour after your booked return time, up to one day’s rate.
- Approved Outer Banks beach driving is allowed subject to the vehicle-specific instructions we provide, local law, posted and seasonal closures, tides, weather and the rental agreement.
- Reckless or wanton misconduct, driving in prohibited areas, and use of the vehicle in violation of law or the agreement are not allowed and remove our waiver of damage claims.
- The vehicle carries a kinetic recovery strap and you are welcome to use it. If you still need a pull, North Beach Recovery, (252) 453-0573, runs 24 hours out of Corolla. Third-party recovery, towing and storage charges are the renter’s responsibility.
- The vehicle is supplied with a full tank of fuel and must be returned full. Missing fuel is charged at $8.00 per gallon.
- You are responsible for all parking, traffic and toll violations, fines, citations, penalties and related charges incurred during the rental.
- A cleaning fee starting at $250 may apply if the vehicle is returned substantially less clean than when rented.
- You are responsible for damage to or loss of the vehicle, including the insurance deductible, our administrative costs and loss of use.
- Cancellations more than 72 hours before the rental receive a full refund minus a $25 processing fee. Cancellations within 72 hours are charged a $225 cancellation fee.
- A refundable security-deposit hold is taken at booking. We may apply the deposit to any amounts owed under the agreement. The amount and timing are shown in the Fleetwire checkout before payment.
This page is a plain-language summary for planning purposes. The Fleetwire rental agreement you sign electronically is the controlling agreement.
For questions about the Rental Agreement before booking, contact us at 4wd@orfjeeprental.com or (252) 564-4218.